Uptime target
For paid plans we target 99.5% monthly uptime for the primary application endpoints, excluding scheduled maintenance announced in advance.
Maintenance
Planned maintenance is scheduled to minimise disruption. Emergency maintenance may occur without prior notice when required for security or stability.
Support response
- Critical (service unavailable): initial response within 8 business hours
- Standard: within 1–2 business days
Exclusions
Issues caused by customer misconfiguration, third-party networks, force majeure, or free-trial environments are outside SLA credits.
Enterprise customers may negotiate custom SLAs. Contact sales via support@azeonsystems.com.ng.